emAPPetizer Inc. values your privacy and is committed to protecting the personal information of its users. We have adopted this Privacy Policy (the “Policy”) to be clear about what data we collect, why we collect it, whom we share it with, how you can access it, and correct it when necessary.

We recognize our duty to handle your data in a responsible manner. We do not and will not sell your data to third parties.

This Policy applies to the use of 1st Incident Reporting’s mobile or web applications (the “application”). Please read it carefully in order to understand when you may provide personal information to us and how emAPPetizer uses the personal information provided. By using 1st Incident Reporting, you agree to the use of your personal information as described in this Policy. The terms “we”, “us” or “emAPPetizer” are each intended as a reference to emAPPetizer Inc.

To make this Policy as clear as possible, we have determined the occasions when a customer would potentially share information with emAPPetizer. The Policy is therefore divided as follows:

  • Learning about 1st Incident Reporting
  • Opening a 1st Incident Reporting Account
  • Using 1st Incident Reporting
  • Getting help from 1st Incident Reporting

We have then added different sections explaining in more detail how your personal information is used, how and when it might be shared, how you can access and control your personal information, the ways we make sure your information is safe, and how to contact us.

Learning about 1st Incident Reporting

As you look into your needs and gather information regarding what 1st Incident Reporting can do for your business, you may visit a site we own, whether that is visiting our website or calling one of our representatives. As you learn about 1st Incident Reporting, you may voluntarily provide personal information, such as your name and your email address during these interactions.

You may also provide information online via cookies or similar technologies when you visit our website. Cookies are files that hold a small amount of data about a certain user. They are stored on the user’s computer or other devices. Cookies allow us to tailor your user experience whenever you visit our website.

This data collected may include the type of browser you are using to access our website, the page you were on before heading to our website, the amount of time you spend on our website, the pages you decide to visit, as well as the date and time you are accessing our website on. We use third-parties such as Google Analytics to help us collect and analyze this data. You can learn more about Google Analytics here: https://support.google.com/analytics/answer/6004245

We collect: name, email address, IP address, and information provided by cookies or similar technology, such as the type of browser you are using to access our website, the page you were on before heading to our website, the amount of time you spend on our website, the pages you decide to visit, as well as the data and time you are accessing our website on.

Why: We use this personal information to share news about new 1st Incident Reporting features and software updates, as well as special offers. As for the IP address and other information that is automatically collected when accessing our website, this data allows us to analyze how our website is used and accessed in order to optimize it to better meet our visitors’ needs.

Opening a 1st Incident Reporting Account

Once you have gathered enough information about 1st Incident Reporting, we allow you to open a 1st Incident Reporting account on our website or on our mobile application. We offer a 14-day trial so you can try our product and determine whether or not it meets your needs. Registering for this trial does not require any payment information. However, when the trial period is over, you may be asked to provide additional information that will help us complete your purchase. Information may include elements such as your name, your email address, your phone number, your company name, your job title, and payment information.

When you open a 1st Incident Reporting account, you may also decide to log in using your Microsoft 365 login information. In such case, you allow emAPPetizer to access and obtain personal information and other types of information about you from Microsoft. The Microsoft information you allow emAPPetizer to collect is subject to Microsoft’s privacy policy.

We collect: your name, your email address, your phone number, your company name, your job title, payment information, and any other type of information you disclose to Microsoft if you choose to sign in using your Microsoft 365 login information.

Why: We use this information to complete your transaction, to administer your account, to establish a relationship with you, to update you on updates and new features, to send you our newsletter, and to process payments. We do not store any payment or credit card information. We only use payment information in connection with the purchase of a subscription for 1st Incident Reporting.

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted. Payments are normally made through our payment gateway provider, Stripe, or through PayPal.

Using 1st Incident Reporting

Once your account is set up, you will be able to use the 1st Incident Reporting, whether through our mobile application or our web platform. As you use 1st Incident Reporting, you and the authorized members of your team may create and edit incidents directly on our platform. You may voluntarily provide pictures, videos, sound recordings, as well as other files such as PDFs and Excel spreadsheets. Some data such as the date and your GPS location may be automatically captured.

We collect: your GPS location, as well as any details you voluntarily enter when creating an incident on the application (pictures, videos, sound recordings, as well as other files such as PDFs and Excel spreadsheets.

Why: We collect this information to enhance your experience and let you fully take advantage of all the application’s features. Automating the collection of your GPS location allows us to simplify the process of entering an incident for the user. When you sign into the mobile application for the first time, your device will ask you whether or not you consent to the application accessing your location. You can always modify your choice through your device settings.

Getting Help from 1st Incident Reporting

From time to time, you may decide to contact our Customer Care department for assistance with the 1st Incident Reporting platform. To be able to offer you the best services possible, we may collect certain data from you.

We collect: This information may include contact information such as your name, email address, phone number, social media handles (if you contact us on our social media profiles), and the content of your communications with emAPPetizer Customer Care (including voice recording if you call us).

Why: We collect this data to give you the best customer support possible and to improve our products and services.

How we use personal information

emAPPetizer uses the data we collect to provide you with the products and services we offer, which includes using data to improve and personalize your experience. We also use the data we collect to communicate with you about your account, new features, and other types of updates. We use your data for the following purposes:

  • To improve our products by developing new features, doing research and maintaining the current performance of the application;
  • To offer you the best customer support there is;
  • To guide our business decisions;
  • To communicate with you, whether for marketing, advertising or account maintenance purposes. For instance, we may contact you by email to notify you of newly available features or updates.

Whom we may disclose your information to and why

We do not and will not sell personal information about our customers. We only disclose your data as authorized in this Policy. We may however share information with the following types of parties:

  • Third-party vendors: we may disclose your personal information to third-party vendors who carry out services such as credit card processing and email communications. We only share your personal data as necessary, to complete a transaction you have requested and authorized.
  • Parties with whom it might be legally necessary: we may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Conform with the law or with any legal proceedings;
    • Protect the rights or property of emAPPetizer;
    • Protect the safety of our product, our users, and their data.
  • Parties who might take part in a financial transaction with emAPPetizer: we may transfer your data in the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of emAPPetizer. We will only do so if the party acquiring your information agrees to comply to the terms of this Policy.

Please note that our application may link to products or applications of third parties whose privacy practices may differ from emAPPetizer’s. If you provide personal information to any of those parties, your data will be governed by their privacy policies.

How to access and control your data

You can review, edit or delete your personal data in your 1st Incident Reporting account, via the web platform or the mobile application, or by contacting us directly at privacy@1stincidentreporting.com. You may withdraw your consent at any time. We will respond to any request as soon as possible. We guarantee a reply within one month of you sending in a request.

You can always opt out of receiving promotional emails and other types of marketing communication from us via the “unsubscribe” tab at the bottom of every email we send out.

Security

We use a variety of physical safeguards to make sure your data is adequately protected. For instance, our web servers are accessible through HTTP, HTTPS & SSH. Accessing our databases requires a VPN and cannot be done directly. Moreover, authentication on the servers is made using private keys instead of passwords. All our communications are encrypted to make sure your data is safe.

As for your account information, you can only access your 1st Incident Reporting account through the use of an individual user login and password. If you have any questions regarding the security of your personal data, you can contact us at privacy@1stincidentreporting.com.

Where your data is stored

Your personal information is currently stored on our servers, which are located in the United States, within a Microsoft Azure Virtual Network. Your information may also be stored in other countries, following a transfer to the third-party vendors we work with.

How long your data will be kept for

We will retain all collected information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with any legal obligations. As long as your account is active, we will keep your data on our systems. We will also dispose of your data if you decide to withdraw your consent.

Contacting us

If you have any questions or concerns regarding the use of your personal information, please send us an email at privacy@1stincidentreporting.com.

emAPPetizer is a data controller for personal data we collect through the products and services subject to this Policy. Our address is 520-1 AV. Holiday, Pointe-Claire, Québec, H9R 5N3, Canada.

Commission de l’accès à l’information

If you are not satisfied by emAPPetizer’s response following a request regarding the access of your personal information, you may contact the Commission de l’accès à l’information, the public authority in charge of overseeing personal information handling practices in the province of Quebec.

Montreal address:

Bureau 18.200
500, boul. René-Lévesque Ouest
Montréal (Québec) H2Z 1W7
Phone : 514 873-4196
Fax : 514 844-6170

Quebec city address:

Bureau 2.36
525, boul. René-Lévesque Est
Québec (Québec) G1R 5S9
Phone : 418 528-7741
Fax : 418 529-3102

Website : http://www.cai.gouv.qc.ca

Email address: cai.communications@cai.gouv.qc.ca
Phone: 1 888 528-7741

Our policy towards children

emAPPetizer does not and is not intended to attract children. We do not knowingly solicit personal information from children or send them requests for personal information.

If we discover or are notified by a parent or guardian that a child under the age of sixteen has registered on our website or application under false pretense, we will cancel the child’s account and will delete any personal information we might have collected in the process.

Changes and updates

emAPPetizer may modify or update this Policy to reflect change customer feedback or changes regarding 1st Incident Reporting, so please review it regularly. Whenever we update our Policy, we will change the date at the very top of this Policy. If there are any changes in the way emAPPetizer handles your personal information, we will make sure to notify you by email. Your continued use of our products and service after any modification to this Policy will constitute your acceptance of such modifications and updates.